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Return Policy

Here at Nelson Pharmasave Online Store we aim to meet the needs of all of our customers. offering you the right products to insure you are Comfortable, Safe and able to keep your Independence and Mobility. Please contact should you have any questions or concerns.

Return Policy

All returns must be reported to within 3 days of receiving your product. Items being returned must be clean undamaged and in the original packaging. Contact to receive your return authorization number before sending your product back prepaid. You will need to include the Authorization number on the outside of your package to ensure proper credit is given.

A 20% restocking charge will be applied to all acceptable returns. Shipping and handling charges are not refundable. No returns will be given on worn or used items.

Products must be returned in a prepaid package to;

Nelson Pharmasave.

Online Store

685 Baker Street,

Nelson, B.C.

V1L 4J3

Mailing address can also be found on our contact page.

All refunds will be made to the original credit card used to make the purchase.


Due to health regulations we are unable to accept returns on the following items;

-Sterile Products

-Support garments (any product worn against the skin)

-Medical Devices, Diagnostic items or equipment (products that touch the body or skin)

-Incontinence Products

-Sleep Surfaces

-Seating products

-Custom made items or equipment

Pandemic Items are also not returnable, this includes but not limited too;


-N95 products

-Face masks

-Isolation gowns

-Hand sanitizers

Should you have any questions please email